Managed IT as a Service for Businesses

Με το Managed IT της SPARK, η επιχείρησή σας μπορεί να ξεκινήσει ή να αναβαθμιστεί από το μηδέν, χωρίς αρχικό μεγάλο κόστος. Αναλαμβάνουμε την προμήθεια και διαχείριση του απαραίτητου εξοπλισμού (hardware), το λογισμικό και τη συνεχή τεχνική υποστήριξη, προσφέροντας ένα ενιαίο, προβλέψιμο μοντέλο IT.

All the benefits in one model.

Η υπηρεσία Managed IT as a Service δεν περιορίζεται στην υποστήριξη. Περιλαμβάνει τον σχεδιασμό της IT υποδομής, την επιλογή και εγκατάσταση εξοπλισμού όπως υπολογιστές, δικτυακές συσκευές και servers, την παραμετροποίηση του λογισμικού και τη συνεχή παρακολούθηση της λειτουργίας τους. Όλα αυτά παρέχονται ως υπηρεσία, με σταθερή μηνιαία χρέωση, χωρίς απρόβλεπτα κόστη.

✓ Fast implementation & IT organization

Assessment, setup, and optimization of your infrastructure by the SPARK team.

✓ Continuous monitoring (Monitoring & Alerts)

Early detection of issues and immediate intervention before your operations are affected.

✓ Seamless operation

Proactive maintenance, updates, and equipment replacement when needed.

✓ Unified technical support

Network, PCs, servers, backup, Microsoft 365, and cloud—all managed by a single partner.

✓ Easy upgrades & scalability

Your IT evolves alongside your business—without complex processes.

Business value

Zero CapEx – operational OpEx
No major upfront investments in equipment and infrastructure.

Stable and predictable costs
A monthly fee that allows you to stay in control of your budget.

Single Point of Contact
One contract, one support team, one clear point of responsibility.

Flexibility with no long-term commitments
Upgrade, expand, or adapt services whenever you need.

FAQs

Frequently Asked Questions

01
Is it “equipment rental”?
Not in the traditional sense. It’s a service where the necessary equipment can be included in the monthly fee and fully supported by SPARK.
02
Can I keep my own equipment?
Yes. We assess your existing equipment and recommend the best option (keep / upgrade / replace).
03
What does the support include?
Remote υποστήριξη, monitoring, προληπτικές εργασίες και (ανά πακέτο) SLA και on-site επισκέψεις
04
Is there a contract?
Yes, with clear terms, an SLA (where applicable), and a defined scope of services. Typically 12 or 24 months.
05
How do we get started?
With a short IT assessment (infrastructure, users, needs), we then recommend the right package.

Indicative packages

Core
For small businesses & professional spaces.Ideal for those who want reliable IT without needing in-house staff.
Network management & support (router / Wi-Fi / switch)
Monitoring of essential equipment
Remote technical support
Basic security & access configuration
Basic backup for critical data
Microsoft 365 management (users & basic settings)
Monthly health check
Business
For structured SMEs with higher requirements.For businesses that need security, control, and business continuity.
Advanced Firewall & VPN for secure access
Endpoint protection for computers
On-site & cloud backup (policies, monitoring, testing)
Microsoft 365 management (security, policies, access)
Response-time SLA
Proactive maintenance & timely equipment replacement
Quarterly report & improvement recommendations
Premium
Full management — for businesses that can’t afford risk.IT is mission-critical and high availability is required.
Full management of networks, servers, and infrastructure
High availability & redundancy (where required)
Disaster Recovery planning
Advanced Backup & Business Continuity
Microsoft 365 & Copilot readiness
SharePoint setup & data governance
Priority support & on-site visits
Strategic IT advisor (vCIO)
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